Privacy Policy
This Privacy Policy explains how VKS Home Solutions (“Company,” “we,” “us,” or “our”) collects, uses, and shares information when you use our website at vkshomesolutions.com (the “Service”), contact us, or communicate with us by phone, email, or text message. By using the Service, you agree to this Privacy Policy.
Who we are
VKS Home Solutions. Mailing address: 34 West Robyn Way, Farmington, UT. Contact: info@vkshomesolutions.com · (801) 543-9956.
Definitions
- Personal Data means information that identifies or can reasonably be linked to you.
- Usage Data means information collected automatically when you use the Service (for example, pages viewed or device/browser details).
- Device means a computer, phone, tablet, or similar device used to access the Service.
- Cookies are small files stored on your Device that help websites remember information about your visit.
- Service Provider means a third party that processes data for us (for example hosting, SMS, analytics, or support tools).
- You means the individual using the Service, or the entity on whose behalf the Service is used.
Personal Data we collect
We may ask you to provide contact and scheduling information, including:
- Name
- Email address
- Phone number
- Postal / service address
- Appointment preferences and messages you send us
- Usage Data
Usage Data
Usage Data may be collected automatically when you use the Service. This can include IP address, browser type and version, pages visited, date/time of visits, time spent on pages, device identifiers, and similar diagnostic information. If you access the Service from a mobile device, we may also receive device type, operating system, unique device ID, and mobile browser information.
Cookies and similar technologies
We may use cookies and similar technologies (such as pixels or tags) to operate the website, remember preferences, understand usage, and improve the Service. You can set your browser to refuse cookies; some features may not work as well if cookies are disabled.
We may use session cookies (deleted when you close your browser) and persistent cookies (stored until they expire or you delete them) for essential site functions, preference memory, and basic analytics.
SMS and mobile messaging
If you provide a mobile number or reply to our texts, you consent to receive SMS messages from VKS Home Solutions about inquiries, appointments, scheduling, account/service updates, and related communications (and promotional messages where permitted by law).
Important: Mobile opt-in data, SMS consent, and phone numbers collected for SMS will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may share information with Service Providers only as needed to deliver or support messaging (for example an SMS platform). Those providers may not use your data for their own marketing.
Opt out: Reply STOP to any SMS from us. You should receive a confirmation, and we will stop SMS to that number.
Frequency: Message frequency varies. Message and data rates may apply based on your carrier plan.
Help: Reply HELP, email info@vkshomesolutions.com, or call (801) 543-9956.
How we use Personal Data
- To provide, maintain, and improve the Service
- To schedule and manage appointments and customer requests
- To contact you by email, phone, or SMS about appointments, updates, and related services
- To send offers or information about similar services unless you opt out where required
- For security, fraud prevention, analytics, and service improvement
- For business transfers (for example a sale or reorganization of assets), with notice where appropriate
- For other purposes with your consent
When we share information
We may share Personal Data:
- With Service Providers who help us operate (hosting, SMS, email, scheduling, analytics)
- With SMS providers as needed to deliver messages (not for their marketing)
- If required by law or valid legal process
- To protect rights, safety, and security
- With your consent
- In connection with a merger, sale, or transfer of business assets
We do not sell personal information for money. For California “sale”/“share” definitions under CCPA, see the California section below.
Retention
We keep Personal Data only as long as needed for the purposes in this Policy, to comply with law, resolve disputes, and enforce agreements. Usage Data is generally kept for a shorter period unless needed for security, service improvement, or legal obligations.
Transfers
Your information may be processed in the United States and other locations where we or our Service Providers operate. By submitting information, you agree to that transfer. We take reasonable steps to protect data consistent with this Policy.
Your choices and deletion
You may request access to, correction of, or deletion of Personal Data we hold about you by contacting us. We may retain information when we have a legal obligation or lawful basis to do so. For SMS, reply STOP anytime.
Security
We use commercially reasonable safeguards, but no internet transmission or storage method is 100% secure. We cannot guarantee absolute security.
California privacy (CCPA)
If you are a California resident, this section supplements the rest of this Policy.
In the past 12 months we may have collected categories such as identifiers (name, email, phone, address, IP), customer records-type information you provide, and internet/network activity related to website use. We collect this from you directly, automatically from your use of the Service, and from Service Providers.
We may use or disclose that information to run the Service, respond to you, fulfill appointment requests, improve the Service, detect security incidents, and comply with law.
We do not knowingly sell the personal information of consumers we know are under 16.
California residents may have rights to know, delete, correct, and opt out of sale/share of personal information, and not to be discriminated against for exercising those rights. To make a request, email info@vkshomesolutions.com or write to 34 West Robyn Way, Farmington, UT. We may need to verify your identity. We generally respond within 45 days (extendable once by 45 days when reasonably necessary).
Do Not Sell / Share: To opt out of sale or sharing of personal information as defined by CCPA, contact us using the details above.
Do Not Track
Our Service does not currently respond to Do Not Track browser signals. You can adjust tracking preferences in your browser settings.
Children’s privacy
The Service is not directed to children under 13. We do not knowingly collect Personal Data from children under 13. If you believe a child provided information, contact us and we will take steps to delete it.
California Shine the Light
California residents may request certain information about disclosure of Personal Data to third parties for those parties’ direct marketing. Contact us to make a request.
Links to other sites
Our Service may link to third-party websites. Their privacy practices are their own. Review their policies before providing information.
Changes
We may update this Privacy Policy by posting a new version on this page and updating the “Last updated” date. Continued use of the Service after changes means you accept the updated Policy.
Contact us
VKS Home Solutions
34 West Robyn Way
Farmington, UT
Email: info@vkshomesolutions.com
Phone: (801) 543-9956